GENERAL
- Fibre To The Home (FTTH) – Fibre uses optical cables to carry data via light, which makes it the fastest internet you can get – up to 50x times faster than the fastest ADSL available in South Africa.
- Air Fibre – Doesn’t use traditional fibre-optic cables under the ground, it uses new cell towers built by telco networks, with upgraded technology to provide uber-fast internet speeds similar to fibre. It’s LTE, but much faster than normal LTE.
- Long-Term Evolution (LTE) – Is highspeed wireless internet and provides increased network capacity and speed for cell phones and other mobile devices. LTE has options that are capped and uncapped and more budget specific. FLTE is for fixed locations and is not mobile.
- 5G – Fifth-generation wireless (5G) is the latest iteration of cellular technology, engineered to greatly increase the speed and responsiveness of wireless networks.
Every area is different, meaning Coverage/Feasibility checks are required to determine which connectivity options are available in your area. A physical address and/or a GPS location will be essential in determining exactly which connectivity options and/or service providers are available in your area.
In order to get Fibre, the fastest form of internet connectivity into your home, you need two types of service providers – a Fibre Network Owner (FNO) and an Internet Service Provider (ISP).
Fibre Network Owner (FNO)
FNO’s are the companies that own and manage the Fibre optic connectivity infrastructure. FNOs are responsible for laying down the Fibre infrastructure in your area; they trench and lay the Fibre optic cables, and then install the Fibre boxes outside your boundary wall, and connect the newly-trenched Fibre lines to this box.
Examples of FNOs throughout South Africa include:
Octotel, Frogfoot, Openserve and Vumatel.
Internet Service Provider (ISP)
They are the service provider a client orders their Fibre packages and data from in order to get connected to the internet.
ISP’s are responsible for the day-to-day management of your Fibre line, which includes handling any technical or account issues. It is also our responsibility to ensure that you are receiving the agreed-upon speeds you are paying for and to make sure that clients do not experience any downtime!
In order to get Fibre, the fastest form of internet connectivity into your home, you need two types of service providers – a Fibre Network Owner (FNO) and an Internet Service Provider (ISP).
Fibre Network Owner (FNO)
FNO’s are the companies that own and manage the Fibre optic connectivity infrastructure. FNOs are responsible for laying down the Fibre infrastructure in your area; they trench and lay the Fibre optic cables, and then install the Fibre boxes outside your boundary wall, and connect the newly-trenched Fibre lines to this box.
Examples of FNOs throughout South Africa include:
Octotel, Frogfoot, Openserve and Vumatel.
Internet Service Provider (ISP)
They are the service provider a client orders their Fibre packages and data from in order to get connected to the internet.
ISP’s are responsible for the day-to-day management of your Fibre line, which includes handling any technical or account issues. It is also our responsibility to ensure that you are receiving the agreed-upon speeds you are paying for and to make sure that clients do not experience any downtime!
FIBRE TO THE HOME
- Enjoy seamless, buffer-free online video
- Clear reliable connection
- Lag-free gaming
- Work from home efficiently
- 10 – 40Mbps
- Ideal for most households. You watch Netflix & YouTube in HD and stream music.
- Up to 50-100Mbps:
- Your home is busy with multiple smart phones, you enjoy gaming and streaming Netflix and YouTube on multiple TVs.
- Over 100Mbps:
- Ideal for power users, gamers, heavy internet streamers and
- Content driven users
- Up to 1000Mbps Gigabit speeds:
- Ideal for power users, serious gamers and small – medium – large business businesses
Yes – the price you see, is the price you pay. All our Fibre services are in combo, so the price is for both your Data and the Line rental.
Yes – the price you see, is the price you pay. All our Fibre services are in combo, so the price is for both your Data and the Line rental.
Sign up for Uncapped Fibre with our ISP’s and you can get Free Installation and Connection, and a Free To Use Fibre Ready WiFi Router – all valued up to R5000* Selected Providers only. Please also note that the install fee only covers the first 30 metres of trench. *T’s & C’s apply.
This will depend on the turnaround for your installation and activation. Once the line has been installed in your premises it can take up to 5 days for the provider to activate your line. As soon as your Fibre line is active, you can be connected to Fibre within 24 Hours.
Each provider has a different lead time for installation and activation. If your line is already activated, you’ll be connected shortly after you sign up.
Probably not, as Fibre works very differently to DSL. But you may, in some cases, be able to use your existing WiFi enabled router to spread your Fibre connection via WiFi. This will depend on which router you have and how the provider installs your Fibre line. But don’t worry – we will provide a free fibre router…
DSL is dependent on Telkom copper wire infrastructure, which is often unreliable and can be slow if you have a bad line or are far away from your local exchange, whereas Fibre transmits data with pulses of light over a fibre optical cable. These cables are far more reliable than copper wires and can offer far greater connectivity speeds.
Absolutely! ISP’s will allow upgrades and downgrades of Fibre speeds. Keeping in mind that fibre speed upgrades are solely dependent on the provider.
To cancel, you will need to make contact with the ISP. The cancellation notice period may be 1 calendar month or 30 days, but this will be determined by the ISP.
We’ve got a solution for you. VoIP is a cloud-hosted service, which means you can take your number anywhere in the world. If you have Fibre, then you can cancel your Telkom landline rental and simply port your number across. You can use this on a fixed VoIP enabled phone or take your number with you on the move on your Mobile phone!
No. Traditional landlines require customers to pay a monthly service charge for a landline. You can now save that money, if you cancel your Telkom line rental and switch to VoIP.
VoIP is an affordable telephone service that works off your Internet connection. It cuts out that unnecessary landline cost you pay every month and only charges for your CallTime. Perfect for anyone with Fibre Internet looking for a home or business telephone number that is flexible, affordable and easy-to-use.
You’ll need to supply us with a copy of your Telkom telephone bill (please note that your account needs to be settled, or Telkom will not release your number) and an authorisation letter which will be supplied to you.
You can only get a static IP address with Openserve Fibre. All residential lines get a dynamic IP address in order to support the ever-growing network.
LTE
LTE can generate speeds of up to 151Mbps, but you can generally expect speeds between 25-50Mbps. Please note, however, that speeds are determined by the external environment around your home, the capabilities of your router and where the router is situated in your home.
You can use the LTE service anywhere provided you are within the relevant provider’s Telkom coverage area. That said, LTE is designed to be a fixed home-based product and it can take up to 24 hours to connect to the new tower if you do move it.
Within 3 – 5 business days, provided payment has cleared.
Yes, you can use the SIM inside any other compatible device. Please just note that you’ll need to be in the Telkom Network coverage area.
Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of residence, not older than 3 months.
Yes, but there will be a 3 month waiting period until you can upgrade/downgrade again.
No, there are zero speed limits on top up data.
Yes, the service does not work outside these times unless using top up data.
Maximum of 5 orders per legal entity (business or individual).
Yes. All Capped LTE packages can be upgraded or downgraded.
Note that package changes will only be effective on the 1st of the following month, regardless of when in the month the request is made or whether it is an upgrade or downgrade. This is a restriction from our provider.
We do not pro-rata your billing, meaning that, should we activate within the course of the calendar month, you will effectively receive ‘free’ data for the remainder of the calendar month. We will only bill you for the upcoming month, meaning there will be no unexpected amounts debited from your account.
In-bundle Anytime data will roll over for up to 60 days within a Calendar Month. Unused Night Surfer data does not roll over.
Yes, top-ups are available in the Client Control Panel.
We will preconfigure the LTE device that is shipped with your Telkom LTE SIM card – so you do not need to change any APN settings.
Yes, should you decide to cancel your package, a calendar months’ notice is required.
You will receive your invoice, via email, on or about the 20th of each. Keep in mind, because we do not pro-rata your first month of billing, you can expect to only pay for your upcoming months subscription fee.
Definitely not! At 247Online, we don’t like contracts. All our services are month-to-month and can be easily cancelled if you change your mind.